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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.

Ticket Questions

  • I placed an order, but did not receive my ticket(s).

    You should receive AXS Mobile ID digital tickets within your AXS App within 10 minutes after you complete your purchase. For any additional questions or help getting your mobile tickets, please contact Festival Ticketing Support.

  • Are Payment Plans available?

    Yes, review our Payment Plan info.

General Questions

  • What time does the festival start and end?

     Venue doors open at 12pm on all 3 days. Curfew is 10pm. View set times HERE.  

  • Is the festival all ages?

     Yes. Children 5 & under are free (must be accompanied by a ticketed adult; excludes Beach Club).

  • Where do I pick up my merch package upgrade?

    You must pick up your merchandise package at the main merchandise tent during the festival. There will be a dedicated lane on the right end of the tent, look for a sign “Merch Package Pick Up.” Note, this ticket(s) does not grant entry or admission to the festival.

  • Will there be food vendors? What kind? Vegan, Vegetarian, Gluten Free?

    We’ve got a plethora of options to cover all your munchie needs from Rafikiz Foodz, Island Spice-ting, The Jamaica Place, Mexibachi, Maneatingplant, Delicious Pizza, Richies Hot Chicken, Erva Brew Co., Monty's Good Burger, Cena Vegan, Angeleno’s Wood Fire Pizza, Hawaiian Honey Cones, Cerda Vega, and MUCH MORE. Vegan, Vegetarian & gluten-free options available. PLUS Full bars located throughout the festival grounds. Enjoy the Cali Vibes with specialty cocktails, wine, a variety of beers, and micheladas by Iced Above, Lime Drop, Yolo X Miche, and That Funky Michi.  

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Can I bring a camera?

     A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.

  • Will there be Breast Pumping Stations?

    Recently give birth? Need a place to pump and store? We got moms covered! B.Y.O.P. (Bring Your Own Pump). Upon arrival simply ask to check in with a Safety Ops Manager at the front entrance into the festival, and they'll show you where the private pump area is located. Refrigeration available

  • Do you have a lost & found?

    Yes. Check back for more info closer to the event.

  • Will you be posting set times in advance?

    Yes, view set times HERE.  

  • Where is the Rideshare drop off/pick up point?

    Rideshare drop off will be on the North side of Shoreline Drive between Pine and Cedar. There will be posted signs. Please note, rideshares are not allowed for picking up. Requests will be blacked out.

  • Will there be free water refill stations?


  • How will Covid-19 affect this event?

    Please review our COVID info here.

  • What if my question isn't asked frequently enough to be listed here?

     Please contact us here with any other questions you may have.