FAQ

Pass Questions

I placed an order, but did not receive my pass(es).

You should receive AXS Mobile ID digital passes within your AXS App within 10 minutes after you complete your purchase. For any additional questions or help getting your mobile passes, please contact AXS order support.
Can I swap my single day pass to a 3-day pass?

YES, while supplies last, view your order in your AXS fan account here, and click ‘upgrade’ button to swap and join us for the weekend!
Are Payment Plans available?

Yes, review our Payment Plan info.
How do I check on my order or update my payment plan?

Log into your fan account to check your order, update payment plan info, etc. please click here.

General Questions

What time does the festival start and end?

Venue doors open at 12pm on all 3 days. Curfew is 10pm.
Is the festival all ages?

Yes. Children 5 & under are free (must be accompanied by a ticketed adult; excludes Beach Club).
Where do I pick up my merch package upgrade?

You must pick up your merchandise package at the main merchandise tent during the festival. Note, this ticket(s) does not grant entry or admission to the festival.
Will there be food vendors? What kind? Vegan, Vegetarian, Gluten Free?

Yes, please check back closer to festival dates.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Can I bring a camera?

A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
Will there be Breast Pumping Stations?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.
Check Festival Map for locations.
Do you have a lost & found?

Yes we do! Check for items online anytime on our Lost & Found page. Turn in items you find to the Lost & Found booth at the festival.
Will you be posting set times in advance?

Yes, please check back closer to festival dates.
Where is the Rideshare drop off/pick up point?

Please check back closer to festival dates.
Will there be free water refill stations?

Yes.
What if my question isn't asked frequently enough to be listed here?

Please contact us here with any other questions you may have.
How will Covid-19 affect this event?

Please review our COVID info here.
Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).