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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Ticket Questions

  • I placed an order, but did not receive my ticket(s).

    You should receive AXS Mobile ID digital tickets within your AXS App within 10 minutes after you complete your purchase. For any additional questions or help getting your mobile tickets, please contact AXS order support.

  • Are Payment Plans available?

    Yes, review our Payment Plan info.

General Questions

  • What time does the festival start and end?

     Venue doors open at 12pm on all 3 days. Curfew is 10pm. 

  • Is the festival all ages?

     Yes. Children 5 & under are free (must be accompanied by a ticketed adult; excludes Beach Club).

  • Where do I pick up my merch package upgrade?

    You must pick up your merchandise package at the main merchandise tent during the festival. Note, this ticket(s) does not grant entry or admission to the festival.

  • Will there be food vendors? What kind? Vegan, Vegetarian, Gluten Free?

    Yes, please check back closer to festival dates.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Can I bring a camera?

     A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.

  • Will there be Breast Pumping Stations?

    Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available. 

    Check Festival Map for locations.

  • Do you have a lost & found?

    Yes. Check back for more info closer to the event.

  • Will you be posting set times in advance?

    Yes, please check back closer to festival dates.

  • Where is the Rideshare drop off/pick up point?

    Please check back closer to festival dates.

  • Will there be free water refill stations?


  • How will Covid-19 affect this event?

    Please review our COVID info here.

  • What if my question isn't asked frequently enough to be listed here?

     Please contact us here with any other questions you may have.