You should receive AXS Mobile ID digital passes within your AXS App within 10 minutes after you complete your purchase. For any additional questions or help getting your mobile passes, please contact AXS order support.
Yes, review our Payment Plan info.
AXS Order Support
https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Phone: 855-797-2402
Live chat available!
Please include your order number in your correspondence.
Click Here to log into your FanAccount.
Original past purchasers get first access to passes starting Thursday, February 13th at 11am PT. Register with the same email used to purchase passes to access the past purchaser presale. For questions or help with your registration, contact register@goldenvoice.com.
For help registering, please email register@goldenvoice.com.
Venue doors open at 12pm both days. Curfew is 10pm.
Yes. Children 5 & under are free (must be accompanied by a ticketed adult; excludes Beach Club).
Yes, please check back closer to festival dates.
As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.
Cameras can be refused at security discretion upon entry.
Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.
Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.
Check Festival Map for locations.
Yes we do! Check back closer to festival dates.
Yes, please check back closer to festival dates.
Please check back closer to festival dates.
Yes.
Please contact us here with any other questions you may have.
Please review our COVID info here.
There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
Contact Jampack directly.
Yes, Naloxone is permitted for personal use.
Yes, Please check back closer to festival dates.
There is no fixed or reserved seating. There will be a number of picnic tables, mostly scattered around the food areas where you can sit and enjoy a meal.
VIP & Beach Club pass holders will find additional seating inside the Arena Club.
Beach Club pass holders will find even more additional seating inside the Beach Club area.
Please visit our general festival info page for details.
Sorry no chairs. You can bring a small blanket or towel (50” x 70” or smaller)
Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, bags and more - while also providing a charging place for phones, battery banks, and other devices. Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices during festival hours. You'll enjoy freedom with your locker throughout festival hours and come and go as you please. Please do not store perishable foods or beverages inside the lockers.
Each locker includes one, 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and micro USB connectors, so you do not need to bring your own cables to charge devices. You may charge devices that use these connectors securely in your locker during festival hours. For optimal charging speeds, we do not recommend charging more than one device at a time.
GA lockers are located inside the event, near the main festival entrance.
VIP lockers are located inside the VIP section adjacent to the event main stage.
Beach Club lockers are located inside the outdoor Beach Club lounge.
We'll post a venue map closer to the show that highlights these locations, or you can head to any Info Kiosk onsite for directions.
There will be a limited number of complimentary lockers for Beach Club pass holders, located within the Beach Club outdoor lounge. You must have a Beach Club pass in order to access these lockers. There is no reserving these Beach Club lockers ahead of time; they will be provided on a first-come, first-served basis each day at the event's Beach Club lockers location.
Unfortunately, VIP lockers are exclusively for rent by VIP Pass holders. This is because the VIP lockers are located in the VIP area at the festival. GA lockers are open to any ticketing level.
You will be sent an AXS Mobile ID digital locker pass during the week of the festival. The pass will be available through the Cali Vibes Festival app or AXS App (iOS and Android). If you have any troubles, please contact contact@locknrock.com and include ‘Cali Vibes’ so we can identify which event you need assistance with.
By purchasing a locker ahead of time, you will be sent an email the evening before the festival, which will include details on your chosen locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - on the day of your reservation, please proceed to the appropriate locker location with your AXS Mobile ID pass for your locker or a government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. It's crucial to keep this wristband safe, as it grants you access to your locker.
We understand that accidents happen. If you lose your locker information, head to the appropriate locker location with your AXS Mobile ID, ID, identification card or passport matching your order confirmation. We will verify your order and issue you a wristband with your locker information on it. For security purposes, we will also change the lock combination on your locker.
Yes. We will hold your locker reservation throughout the entire festival until you claim it.
During show hours, yes. When the event is over each night and the venue is closed, you will not be able to access the lockers until the following show day.
If you have a multi-day rental, you certainly can! You will have the same locker with the same combination for both show days. For single day rentals, all items must be cleared out by the end of the show day you are attending.
Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins.
Sorry, same as festival passes - no refunds.
Yes, pending availability. If this is needed, please reach out to us at contact@locknrock.com and include ‘Cali Vibes’ so we can identify which event you need assistance with. Please note that the GA lockers and VIP lockers slightly differ in size. Be sure to read the dimensions and other details prior to purchase.
Please send an email to contact@locknrock.com and include ‘Cali Vibes’ so we can identify which event you need assistance with. We will ensure we place you in a locker in an accessible location.
No. The combinations are changed for every festival.