FREQUENTLY ASKED QUESTIONS

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Pass Questions
General Questions

PASS QUESTIONS

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I placed an order, but did not receive my pass(es).

You should receive AXS Mobile ID digital passes within your AXS App within 10 minutes after you complete your purchase. For any additional questions or help getting your mobile passes, please contact AXS order support.
Are Payment Plans available?

Yes, review our Payment Plan info.
Can I pay with Klarna / What is Klarna? / I need Klarna help.
- Please review Klarna FAQs on AXS
- For help, questions or troubleshooting with your Klarna payment, missing Klarna receipt, etc.
  - Contact Klarna here or call 1-844-4KLARNA (1-844-455-2762).
Where can I find help with my passes/order?

AXS Order Support
https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Phone: 855-797-2402

Live chat available!
Please include your order number in your correspondence.
Click Here to log into your FanAccount.

GENERAL QUESTIONS

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What time does the festival start and end?

Venue doors open at 12pm both days. Curfew is 10pm.
Is the festival all ages?

Yes. Children 5 & under are free (must be accompanied by a ticketed adult; excludes Beach Club).
Will there be food vendors? What kind? Vegan, Vegetarian, Gluten Free?

Yes, please check back closer to festival dates.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Can I bring a camera?

A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
Will there be Breast Pumping Stations?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Check Festival Map for locations.
Do you have a lost & found?

Yes we do! Check back closer to festival dates.
Will you be posting set times in advance?

Yes, please check back closer to festival dates.
Where is the Rideshare drop off/pick up point?

Please check back closer to festival dates.
Will there be free water refill stations?

Yes.
What if my question isn't asked frequently enough to be listed here?

Please contact us here with any other questions you may have.
How will Covid-19 affect this event?

Please review our COVID info here.
Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
How do I check on or get assistance with my Hotel & Passes Package order?

Contact Jampack directly.
Can I bring Naloxone with me?

Yes, Naloxone is permitted for personal use.
Are there lockers available?

Yes, Please check back closer to festival dates.
Is there anywhere to sit?

There is no fixed or reserved seating. There will be a number of picnic tables, mostly scattered around the food areas where you can sit and enjoy a meal.

VIP & Beach Club pass holders will find additional seating inside the Arena Club.

Beach Club pass holders will find even more additional seating inside the Beach Club area.
Where can I find out what items are allowed or prohibited in the venue?

Please visit our general festival info page for details.
Can I bring a chair or blanket?

Sorry no. You can review the full list of YES/NO items on our general festival info page for details.