PASS & ORDER INFO

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PASS INFORMATION

You will receive AXS Mobile ID digital passes within 10 minutes after you complete your purchase. Please note, your passes will be scanned from the Cali Vibes Festival app or AXS App at the entrance gate per day.

AXS Mobile ID digital parking passes that come with BEACH CLUB purchases and BEACH CLUB swagbag passes, are sent separately and will begin sending 1 month from the festival, then weekly as new orders are placed.

If your party is arriving separately, you may transfer individual tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to accept their transferred tickets and, if they haven’t already, instructions to download the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshots or printed versions will not be valid.

Please visit our ADA Page for ADA information.

Order Information

There is an 8 ticket limit.
All sales are final. No refunds or exchanges.
Do not buy tickets from a third party or scalper. Third party sales can’t be guaranteed, authenticated or supported.
A government issued photo ID, order number and the credit card used for purchase are required for will call pickup or troubleshooting by the original purchaser.
For more information on health and safety, please visit our Health & Safety page here.
To log in to your fan account to check your order, please click here.

Will Call/Box Office

Location:

400 E Shoreline Drive Long Beach, CA 90802

At the corner of East Shoreline Drive and Shoreline Village Drive.

Box Office Hours:

12pm-8:30pm

Government issued photo ID of order account holder, order number and the credit card used for purchase are required for pick-up at will call.

Absolutely no name changes or alternate will call pick-ups will be allowed.

Box office will only accept credit or debit card payment. Cash will not be accepted.